Hong Kong Network Outage

Incident Report for Akari Networks

Resolved

This incident has been resolved.

Posted Feb 26, 2025 - 17:43 HKT

Identified

Replacement parts are tested and ready; emergency maintenance is required.

Planned start time: February 25, 2025, at 19:15 HKT
Planned end time: February 25, 2025, at 20:15 HKT

Task:

Replace fault DIMMs on switches (Mount and unmount from the rack is required)

Posted Feb 25, 2025 - 18:41 HKT

Investigating

Cisco hardware defects affect our access layer switches (Cisco N9K-C9336C-FX2).

We are trying to minimise the effect on our customers and purchase new hardware ASAP.

https://www.cisco.com/c/en/us/support/docs/field-notices/724/fn72464.html

Posted Feb 25, 2025 - 10:59 HKT

This incident affected: Datacenters ([HK] Hong Kong - iTech Tower 2 (HKG8), [HK] Hong Kong - Equinix HK2 (HKG12)).