Update - All devices in HKG8 have completed Layer 2 migration. However, due to our previous router RIB outage (2024-07-12 17:42:25 HKT - 17:44:05), emergency maintenance needs to be performed before our planning.

This maintenance is the part of our Hong Kong Network Upgrade Project, aiming to divide our different routing tables (VRF) into different border routers. It will help to reduce the current RIB resource uage on single border router design.

Planned Start Time: 2024.07.13 04:00 (UTC+8)
Planned End Time: 2024.07.13 07:00 (UTC+8)

During this period, our hong kong network may be interrupted for about 15 minutes. Some routes via Hong Kong metro will also be re-route to alternative paths.

Our team will make every effort to minimize any inconvenience and we appreciate your patience during this time. Please ensure you have made necessary arrangements to manage your traffic during this maintenance window.

If you have any questions or concerns, please feel free to reach out to our support team.

Jul 12, 2024 - 20:45 HKT
Update - More than half of HKG8's devices have completed Layer 2 migration, and the remaining customers will be notified soon.
May 09, 2024 - 02:10 HKT
Update - Testing new 2x400G Link between HKG8 and HKG12.

Configuration for the core test environment has been done.

Apr 23, 2024 - 02:07 HKT
In progress - We are currently working on patching the new core rack.
Apr 17, 2024 - 11:58 HKT
Scheduled - We are currently in the planning stages of a comprehensive upgrade for our core network infrastructure.

Detailed information regarding the upgrade process and schedule will be released shortly.

Feb 19, 2024 00:00-01:00 HKT
Datacenters Major Outage
[HK] Hong Kong - iTech Tower 2 (HKG8) Major Outage
[HK] Hong Kong - Equinix HK2 (HKG12) Major Outage
[SG] Singapore - Equinix SG1 (SGP1) Operational
[JP] Tokyo - Equinix TY8 (TYO1) Operational
[TW] Taipei - Chief LY Building (TPE1) Operational
[TW] Taipei - Chief HD Building (TPE2) Operational
[UK] London - Equinix LD8 (LON1) Operational
[US] Los Angeles - Coresite LA2 (LAX1) Operational
[US] Los Angeles - West 7 Center (LAX2) Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 20:46 HKT
Update - Switched back to APG submarine cable system.

EAC DE 1x cable failure, estimated repair time is 4/12 ~ 4/17 (Last update).

Apr 17, 11:51 HKT
Update - Switched to C2C submarine cable system to get temporary capacity.

Latency : 13ms

Mar 10, 21:52 HKT
Update - We have also observed an outage on the APG submarine cable system between Taipei and Hong Kong and confirmed that both the APG and the EAC submarine cables are offline for now, and we have lost backup capacities.

Currently, traffic will be bypassed through other local IP-transit providers. Some customers may experience network problems such as increased latency or packet loss.

Still working on backup resources to get capacity.

Mar 10, 21:15 HKT
Identified - We have observed an outage on the EAC submarine cable system between Taipei and Hong Kong.

Traffic has automatically redirected via the APG submarine cable system.

Customers transiting between Taipei and Asia may experience higher latency.

Feb 16, 02:49 HKT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.