Update - More than half of HKG8's devices have completed Layer 2 migration, and the remaining customers will be notified soon.
May 09, 2024 - 02:10 HKT
Update - Testing new 2x400G Link between HKG8 and HKG12.

Configuration for the core test environment has been done.

Apr 23, 2024 - 02:07 HKT
In progress - We are currently working on patching the new core rack.
Apr 17, 2024 - 11:58 HKT
Scheduled - We are currently in the planning stages of a comprehensive upgrade for our core network infrastructure.

Detailed information regarding the upgrade process and schedule will be released shortly.

Feb 19, 2024 00:00-01:00 HKT
Update - Switched back to APG submarine cable system.

EAC DE 1x cable failure, estimated repair time is 4/12 ~ 4/17 (Last update).

Apr 17, 2024 - 11:51 HKT
Update - Switched to C2C submarine cable system to get temporary capacity.

Latency : 13ms

Mar 10, 2024 - 21:52 HKT
Update - We have also observed an outage on the APG submarine cable system between Taipei and Hong Kong and confirmed that both the APG and the EAC submarine cables are offline for now, and we have lost backup capacities.

Currently, traffic will be bypassed through other local IP-transit providers. Some customers may experience network problems such as increased latency or packet loss.

Still working on backup resources to get capacity.

Mar 10, 2024 - 21:15 HKT
Identified - We have observed an outage on the EAC submarine cable system between Taipei and Hong Kong.

Traffic has automatically redirected via the APG submarine cable system.

Customers transiting between Taipei and Asia may experience higher latency.

Feb 16, 2024 - 02:49 HKT
Datacenters Degraded Performance
[HK] Hong Kong - iTech Tower 2 (HKG8) Operational
[HK] Hong Kong - Equinix HK2 (HKG12) Operational
[SG] Singapore - Equinix SG1 (SGP1) Operational
[JP] Tokyo - Equinix TY8 (TYO1) Operational
[TW] Taipei - Chief LY Building (TPE1) Degraded Performance
[TW] Taipei - Chief HD Building (TPE2) Degraded Performance
[UK] London - Equinix LD8 (LON1) Operational
[US] Los Angeles - Coresite LA2 (LAX1) Operational
[US] Los Angeles - West 7 Center (LAX2) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.