In progress - We are currently working on patching the new core rack.
Apr 17, 2024 - 11:58 HKT
Scheduled - We are currently in the planning stages of a comprehensive upgrade for our core network infrastructure.

Detailed information regarding the upgrade process and schedule will be released shortly.

Feb 19, 2024 00:00-01:00 HKT
Update - Switched back to APG submarine cable system.

EAC DE 1x cable failure, estimated repair time is 4/12 ~ 4/17 (Last update).

Apr 17, 2024 - 11:51 HKT
Update - Switched to C2C submarine cable system to get temporary capacity.

Latency : 13ms

Mar 10, 2024 - 21:52 HKT
Update - We have also observed an outage on the APG submarine cable system between Taipei and Hong Kong and confirmed that both the APG and the EAC submarine cables are offline for now, and we have lost backup capacities.

Currently, traffic will be bypassed through other local IP-transit providers. Some customers may experience network problems such as increased latency or packet loss.

Still working on backup resources to get capacity.

Mar 10, 2024 - 21:15 HKT
Identified - We have observed an outage on the EAC submarine cable system between Taipei and Hong Kong.

Traffic has automatically redirected via the APG submarine cable system.

Customers transiting between Taipei and Asia may experience higher latency.

Feb 16, 2024 - 02:49 HKT
Datacenters Degraded Performance
[HK] Hong Kong - iTech Tower 2 (HKG8) Operational
[HK] Hong Kong - Equinix HK2 (HKG12) Operational
[SG] Singapore - Equinix SG1 (SGP1) Operational
[JP] Tokyo - Equinix TY8 (TYO1) Operational
[TW] Taipei - Chief LY Building (TPE1) Degraded Performance
[TW] Taipei - Chief HD Building (TPE2) Degraded Performance
[UK] London - Equinix LD8 (LON1) Operational
[US] Los Angeles - Coresite LA2 (LAX1) Operational
[US] Los Angeles - West 7 Center (LAX2) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Resolved - Migrate this case to the HK Core upgrade project.
Apr 17, 11:56 HKT
Investigating - We have been experiencing two link flaps during the past 6 hours.

We are working with the local loop provider to investigate the problem.

Traffic via HKIX will suffer significant latency jitter and potential packet loss.

Mar 18, 23:00 HKT
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.