Update - All devices in HKG8 have completed Layer 2 migration. However, due to our previous router RIB outage (2024-07-12 17:42:25 HKT - 17:44:05), emergency maintenance needs to be performed before our planning.

This maintenance is the part of our Hong Kong Network Upgrade Project, aiming to divide our different routing tables (VRF) into different border routers. It will help to reduce the current RIB resource uage on single border router design.

Planned Start Time: 2024.07.13 04:00 (UTC+8)
Planned End Time: 2024.07.13 07:00 (UTC+8)

During this period, our hong kong network may be interrupted for about 15 minutes. Some routes via Hong Kong metro will also be re-route to alternative paths.

Our team will make every effort to minimize any inconvenience and we appreciate your patience during this time. Please ensure you have made necessary arrangements to manage your traffic during this maintenance window.

If you have any questions or concerns, please feel free to reach out to our support team.

Jul 12, 2024 - 20:45 HKT
Update - More than half of HKG8's devices have completed Layer 2 migration, and the remaining customers will be notified soon.
May 09, 2024 - 02:10 HKT
Update - Testing new 2x400G Link between HKG8 and HKG12.

Configuration for the core test environment has been done.

Apr 23, 2024 - 02:07 HKT
In progress - We are currently working on patching the new core rack.
Apr 17, 2024 - 11:58 HKT
Scheduled - We are currently in the planning stages of a comprehensive upgrade for our core network infrastructure.

Detailed information regarding the upgrade process and schedule will be released shortly.

Feb 19, 2024 00:00-01:00 HKT
Datacenters Under Maintenance
[HK] Hong Kong - iTech Tower 2 (HKG8) Operational
[HK] Hong Kong - Equinix HK2 (HKG12) Operational
[SG] Singapore - Equinix SG1 (SGP1) Operational
[JP] Tokyo - Equinix TY8 (TYO1) Operational
[TW] Taipei - Chief LY Building (TPE1) Under Maintenance
[TW] Taipei - Chief HD Building (TPE2) Under Maintenance
[UK] London - Equinix LD8 (LON1) Operational
[US] Los Angeles - Coresite LA2 (LAX1) Operational
[US] Los Angeles - West 7 Center (LAX2) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 11, 2025

No incidents reported today.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 04:00 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:00 HKT
Scheduled - We will be performing scheduled maintenance on the Taipei Core Router starting on January 05, 2024, at 03:00 HKT. The expected duration of the maintenance is 1 hour.

During this period, the following impact is expected:

The whole network outage for approximately 20 minutes.

We would recommend that you complete any related operations or adjust your plans before the maintenance. We apologise for any inconvenience this may cause. If you have any questions, please contact our support team.

Thank you for your understanding and support!

Feb 4, 13:53 HKT
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.