EAC DE 1x cable failure, estimated repair time is 4/12 ~ 4/17 (Last update).
Posted Apr 17, 2024 - 11:51 HKT
Update
Switched to C2C submarine cable system to get temporary capacity.
Latency : 13ms
Posted Mar 10, 2024 - 21:52 HKT
Update
We have also observed an outage on the APG submarine cable system between Taipei and Hong Kong and confirmed that both the APG and the EAC submarine cables are offline for now, and we have lost backup capacities.
Currently, traffic will be bypassed through other local IP-transit providers. Some customers may experience network problems such as increased latency or packet loss.
Still working on backup resources to get capacity.
Posted Mar 10, 2024 - 21:15 HKT
Identified
We have observed an outage on the EAC submarine cable system between Taipei and Hong Kong.
Traffic has automatically redirected via the APG submarine cable system.
Customers transiting between Taipei and Asia may experience higher latency.
Posted Feb 16, 2024 - 02:49 HKT
This incident affects: Datacenters ([TW] Taipei - Chief LY Building (TPE1), [TW] Taipei - Chief HD Building (TPE2)).