We are writing to inform you about a recent technical issue that occurred with our HKG8 to HKG12 link in the Hong Kong region. A failure in one of our optical modules led to a downgrade in transmission capacity, which may have affected your user experience.
Our engineering team responded quickly to resolve this issue. At present, the defective optical module has been replaced, and the transmission capacity has been restored to normal. We have taken all necessary steps to minimize the impact of such breakdowns on your business and prevent similar situations from reoccurring in the future.
We deeply apologize for any inconvenience caused by this connectivity degradation and greatly appreciate your patience and understanding during this time. If you have any questions or concerns regarding this matter, or if you need further support, please do not hesitate to reach out to our customer service team.
We will continue to deliver top-tier services to meet your needs. Once again, we apologize and thank you for your understanding and support.