Identified - Replacement parts are tested and ready; emergency maintenance is required.
Planned start time: February 25, 2025, at 19:15 HKT
Planned end time: February 25, 2025, at 20:15 HKT
Task:
Replace fault DIMMs on switches (Mount and unmount from the rack is required)
Feb 25, 2025 - 18:41 HKT
Planned start time: February 25, 2025, at 19:15 HKT
Planned end time: February 25, 2025, at 20:15 HKT
Task:
Replace fault DIMMs on switches (Mount and unmount from the rack is required)
Feb 25, 2025 - 18:41 HKT
Investigating - Cisco hardware defects affect our access layer switches (Cisco N9K-C9336C-FX2).
We are trying to minimise the effect on our customers and purchase new hardware ASAP.
https://www.cisco.com/c/en/us/support/docs/field-notices/724/fn72464.html
Feb 25, 2025 - 10:59 HKT
We are trying to minimise the effect on our customers and purchase new hardware ASAP.
https://www.cisco.com/c/en/us/support/docs/field-notices/724/fn72464.html
Feb 25, 2025 - 10:59 HKT
Update - All devices in HKG8 have completed Layer 2 migration. However, due to our previous router RIB outage (2024-07-12 17:42:25 HKT - 17:44:05), emergency maintenance needs to be performed before our planning.
This maintenance is the part of our Hong Kong Network Upgrade Project, aiming to divide our different routing tables (VRF) into different border routers. It will help to reduce the current RIB resource uage on single border router design.
Planned Start Time: 2024.07.13 04:00 (UTC+8)
Planned End Time: 2024.07.13 07:00 (UTC+8)
During this period, our hong kong network may be interrupted for about 15 minutes. Some routes via Hong Kong metro will also be re-route to alternative paths.
Our team will make every effort to minimize any inconvenience and we appreciate your patience during this time. Please ensure you have made necessary arrangements to manage your traffic during this maintenance window.
If you have any questions or concerns, please feel free to reach out to our support team.
Jul 12, 2024 - 20:45 HKT
This maintenance is the part of our Hong Kong Network Upgrade Project, aiming to divide our different routing tables (VRF) into different border routers. It will help to reduce the current RIB resource uage on single border router design.
Planned Start Time: 2024.07.13 04:00 (UTC+8)
Planned End Time: 2024.07.13 07:00 (UTC+8)
During this period, our hong kong network may be interrupted for about 15 minutes. Some routes via Hong Kong metro will also be re-route to alternative paths.
Our team will make every effort to minimize any inconvenience and we appreciate your patience during this time. Please ensure you have made necessary arrangements to manage your traffic during this maintenance window.
If you have any questions or concerns, please feel free to reach out to our support team.
Jul 12, 2024 - 20:45 HKT
Update - More than half of HKG8's devices have completed Layer 2 migration, and the remaining customers will be notified soon.
May 09, 2024 - 02:10 HKT
May 09, 2024 - 02:10 HKT
Update - Testing new 2x400G Link between HKG8 and HKG12.
Configuration for the core test environment has been done.
Apr 23, 2024 - 02:07 HKT
Configuration for the core test environment has been done.
Apr 23, 2024 - 02:07 HKT
In progress - We are currently working on patching the new core rack.
Apr 17, 2024 - 11:58 HKT
Apr 17, 2024 - 11:58 HKT
Scheduled - We are currently in the planning stages of a comprehensive upgrade for our core network infrastructure.
Detailed information regarding the upgrade process and schedule will be released shortly.
Feb 19, 2024 00:00-01:00 HKT
Detailed information regarding the upgrade process and schedule will be released shortly.
Feb 19, 2024 00:00-01:00 HKT
Datacenters
Partial Outage
[HK] Hong Kong - iTech Tower 2 (HKG8)
Partial Outage
[HK] Hong Kong - Equinix HK2 (HKG12)
Partial Outage
[SG] Singapore - Equinix SG1 (SGP1)
Operational
[JP] Tokyo - Equinix TY8 (TYO1)
Operational
[TW] Taipei - Chief LY Building (TPE1)
Under Maintenance
[TW] Taipei - Chief HD Building (TPE2)
Under Maintenance
[UK] London - Equinix LD8 (LON1)
Operational
[US] Los Angeles - Coresite LA2 (LAX1)
Operational
[US] Los Angeles - West 7 Center (LAX2)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance